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IT Service Management

On-site IT intervention management software

IT teams that physically intervene on-site – workstation deployments, network infrastructure maintenance, IMAC operations (Install/Move/Add/Change) – need a tool adapted to field realities. Traditional helpdesk solutions handle remote ticketing, but they do not cover the logistical dimension of physical interventions. G-ordon fills this gap by providing a field ITSM solution that orchestrates the entire intervention cycle, from ticket creation to the signed completion report.

Field ticketing and escalation workflows

G-ordon integrates with your existing ticketing tools (GLPI, ServiceNow, Jira Service Management) to retrieve requests requiring an on-site visit. Each ticket is converted into a work order, assigned to a technician based on their skills and location, and tracked in real time. Escalation workflows are configurable: if a level 1 technician cannot resolve the issue, the intervention is automatically routed to a level 2 or 3 specialist.

Property Diagnostics

Intervention management software for property diagnostics companies

Property diagnostics firms operate in a demanding environment: high volumes of short interventions, dense routes spread across many sites, strict regulations and mandatory photographic documentation. G-ordon is a field intervention management solution that enables property surveyors to move from paper-based scheduling and spreadsheets to a fully digital workflow, reducing administrative time and increasing the number of diagnostics completed per day.

Optimized scheduling and appointment management

A property diagnostician typically carries out four to six interventions per day. Route optimization is therefore a direct lever for profitability. G-ordon plans travel by minimizing distances and transit times between each site. Appointment scheduling is built in: clients receive SMS notifications for confirmation and reminders, significantly reducing the rate of missed appointments.

Service Companies

Field service management software built for service companies

Service companies managing teams of field technicians face constant operational challenges: increasing intervention volumes while maintaining quality, meeting contractual commitments and retaining real-time visibility over field activity. G-ordon is a SaaS field service management solution designed to address these requirements, regardless of the trade – HVAC, electrical, plumbing, elevator maintenance, security systems or multi-trade maintenance.

Multi-site scheduling and route management

G-ordon centralizes the scheduling of all your interventions, whether preventive or corrective. The scheduling module assigns technicians based on their skills, availability and geographic location. Route optimization reduces travel time between sites, increases the number of daily interventions and lowers travel costs. Each technician views their updated schedule in real time from their mobile application.

Social Housing Provider

Designed to meet the specific requirements of the social housing sector, G-ordon is a fully web-based and adaptive application that enables you to manage and optimize field agent intervention rounds.

G-ordon operates as a SaaS solution. Thanks to this intelligent management tool, tracking the complete intervention cycle is simplified and data generated from request through to completion is shared in real time.

Water & Sanitation

Introduction

Designed to meet the specific needs of the Water and Sanitation sectors, G-ordon is a fully web-based and adaptive application that revolutionizes the management of field agent intervention rounds. This innovative SaaS solution delivers unprecedented optimization at every stage of the intervention process, from initial request to final completion.

With G-ordon, companies can now effectively manage their field teams with real-time visibility over all operations. The application tracks the complete intervention cycle, integrating all relevant data into an intuitive and user-friendly interface. Mobile agents benefit from a tool that simplifies the management of their daily tasks while ensuring seamless communication with coordination teams.