Field service management
The software for your field jobs, from the office to the field
Plan. Execute. Report. Analyse.
One platform to organise, execute and track every field job, whatever your line of work: the office and the technicians work from the same information.
A field job, from start to finish
G-ordon supports every assignment from preparation to analysis, in the office and in the field, with no re-keying in between.
Prepare
Contracts, assets, customers; job report forms and report templates.
Plan
Drag-and-drop visual schedule, routes, visit notices.
Execute
Offline field app: job report, photos, sketches, signature.
Report
Word and PDF reports; Excel, GeoJSON and API exports.
Analyse
Dashboards, lead times, visit history.
A tool that follows your line of work
G-ordon adapts to each customer’s organisation and trades, not the other way round: a new type of assignment is added through configuration, with no development.
G-ordon, every day in the field
A platform that runs, every single day
Field teams and back offices rely on it every morning, with or without a network. Here is what that adds up to over a year.
- 250,000 requests processed per day
- 90M requests processed per year
- 20,000+ logins per month
- 1 in 3 exchanges sent from the field app
- 70 GB of field data received in one month
Measurements from the logs of the G-ordon production platform, all customers combined, from October 2025 to September 2026. Rounded values. Different users per day: all customer platforms combined.
The office and the field, finally on the same page
« In the field, no signal doesn't mean no work. »
In the office
Configure, organise, manage
- Configuration with no development: job types, forms, report templates.
- Organisation: divisions, branches, areas, contracts, with permissions suited to each role.
- Visual schedule: drag and drop, day and week views, each team’s workload.
- Campaigns tracked by status, from batch to final review, and dashboards by contract or by technician.
In the field
View, capture, send
- App installed from the browser, on an Android or iOS smartphone or tablet.
- Offline: work carries on in no-signal areas and syncs when the network returns.
- Guided job report: annotated photos, scale sketches, signature, GPS position.
- Autonomy: technicians can create a job on site and message the office.
G-ordon tools
In-house tools, run by the people who build them
“The people who monitor the platform are the people who build it.” Traceability, monitoring, photos and reports: around G-ordon, tools designed and run by Agiléo Solutions.
Sovereignty
Your data in France, backed up in the EU
G-ordon has been designed and developed in Toulouse by Agiléo Solutions since 2018, and runs on French infrastructure.
Production in France
Hosted by Scaleway (iliad group) in its Paris region, on a hybrid infrastructure: Elastic Metal dedicated servers and Scaleway Elements cloud services.
One database per customer
Each customer has its own dedicated database; documents and photos are kept separate.
Backup in the EU
Backups are kept in Paris, with an emergency copy in the European Union.
Self-hosted maps
The OpenStreetMap base map is served from our own servers, as vector tiles.
A hosting provider committed to more sustainable digital services
- Wind or hydro electricity, certified by guarantees of origin
- Average energy efficiency (PUE) of 1.37, against an industry average of 1.55
- No drinking water in the cooling towers
- Refurbished servers, used for up to 10 years instead of 5 to 6
Source: Scaleway, 2024 environmental indicators for its data centres. scaleway.com
Frequently asked questions
What is G-ordon?
Does G-ordon work without a network?
Where is the data hosted?
Can G-ordon adapt to our line of work?
Can G-ordon exchange data with our information system?
Ready to discover G-ordon?
The tailor-made solution for your business. Our team is ready to meet you right now!
Book a demo!