Customer story · 2026
A sanitation utility, from request to job report
Four staff members of a municipal utility describe their day-to-day work with G-ordon
Head of department, team supervisor, technician, sewer worker: four staff members of a municipal sanitation utility explain how G-ordon replaced paper, phone calls and Excel files.
- Local authority · sanitation
- 4 staff members, from office to field
It was easier to have a single piece of software than five or six Excel files to manage.
Head of department, team supervisor, asset technician and sewer worker: in this municipal sanitation utility, everyone now works from the same information, from the office all the way to the manhole. In customer management too, sums up the head of department, “it’s still about efficiency, because we get the data straight away”.
Quotes translated from French.
Every request in one place
Well, the first thing G-ordon does is centralise all the requests.
- The context
- Before G-ordon, requests arrived by phone and on paper, “in far too many different ways”, and every staff member filled in a daily sheet listing their jobs.
- What G-ordon changed
- Requests are centralised in a single piece of software, instead of “five or six Excel files to manage”, as the head of department puts it.
Jobs sent straight to the tablet
The fact that we can send the jobs ourselves, digitally, straight to a tablet or phone.
- The context
- When a job is passed on by word of mouth over the phone, information slips through the cracks: as one sewer worker recalls, “some information can go missing”.
- What G-ordon changed
- Jobs go from the office to the teams’ tablet or phone, with all their information. And without going anywhere, everyone knows, for any given case, “what has been done, what hasn’t been done, what still needs doing”.
An example: a CCTV pipe inspection
I sent a request to the teams through G-ordon, with the address and a plan I'd been able to attach.
- The context
- A request comes in to film a pipe with a camera.
- What G-ordon changed
- The teams receive the address and the plan, carry out the filming, then record the length inspected and photos showing where the network heads are located. Back at the office, all that is left is to retrieve the photos and information and reply to the requester.
To a utility that is hesitating
Don't worry about the teams, because it's going to be a real plus.
- The context
- Changing tools is often a worry: how will the field teams take to it?
- What G-ordon changed
- Here, the tool was “very, very well received”. In the field, closing a job takes a single action: confirm the check, “and that’s it, it’s saved”.
G-ordon, every day in the field
A platform that runs, every single day
Field teams and back offices rely on it every morning, with or without a network. Here is what that adds up to over a year.
- 250,000 requests processed per day
- 90M requests processed per year
- 20,000+ logins per month
- 1 in 3 exchanges sent from the field app
- 70 GB of field data received in one month
Measurements from the logs of the G-ordon production platform, all customers combined, from October 2025 to September 2026. Rounded values. Different users per day: all customer platforms combined.
Sovereignty
Your data in France, backed up in the EU
G-ordon has been designed and developed in Toulouse by Agiléo Solutions since 2018, and runs on French infrastructure.
Production in France
Hosted by Scaleway (iliad group) in its Paris region, on a hybrid infrastructure: Elastic Metal dedicated servers and Scaleway Elements cloud services.
One database per customer
Each customer has its own dedicated database; documents and photos are kept separate.
Backup in the EU
Backups are kept in Paris, with an emergency copy in the European Union.
Self-hosted maps
The OpenStreetMap base map is served from our own servers, as vector tiles.
A hosting provider committed to more sustainable digital services
- Wind or hydro electricity, certified by guarantees of origin
- Average energy efficiency (PUE) of 1.37, against an industry average of 1.55
- No drinking water in the cooling towers
- Refurbished servers, used for up to 10 years instead of 5 to 6
Source: Scaleway, 2024 environmental indicators for its data centres. scaleway.com
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