Social landlords and in-house maintenance teams
A leak reported by a tenant, handled and tracked end to end
In one minute, follow a leak reported by a tenant: the job linked to the home, the plumber’s calendar, the job report signed on site, even with no signal, then the report in the landlord’s format. This is G-ordon, in action.
- 1 min 05 s video
- Subtitles available
Step by step
What you have just seen
From the tenant’s call to the report sent to the landlord: five steps, one tool for the office and the field.
Log
The request is logged
The job is created at the office and linked to the right home, with its history.
Schedule
The visit is scheduled
The scheduler drops the job into the technician’s calendar. The visit notice is generated automatically.
Go on site
The technician arrives prepared
He has his calendar, the home’s history and the route, even without a network.
Do the work
A guided report, right the first time
Questions adapt to the answers. Annotated photos and the tenant’s signature are collected on site.
Deliver
The report goes out by itself
G-ordon fills in the landlord’s template and produces the PDF. Every action is tracked: who did what, and when.
What you gain
An in-house team that keeps its promises to tenants
What the film shows in one minute, your teams experience on every job.
The home, and its whole history
Even deep in a cellar
The unexpected, handled on site
A report the landlord recognises
The same process, with your documents
The film shows a leak. For you, it might be a front door, a ventilation unit or a lift. In G-ordon, a trade is a job type, a field form and a report template: they are configured from your documents, with no development.
The form follows the trade, not the other way round.
What we look at together during the demo
- Your assets: estates, buildings, homes and equipment, and how to bring them in from your files.
- Your job reports: conditional questions, annotated photos, signature, and the report produced from your Word templates.
- Your schedule: the in-house team’s calendar, visit notices, technicians working with no signal.
- Your data exchanges: the REST API and the imports and exports that let G-ordon talk to your housing management software.
Read the video transcript
IntroductionA leak reported by a tenant. Let’s see how G-ordon handles it, from the call to the report.
The request is loggedAt the office, the job is created in seconds, and linked to the right home, with its full history.
The visit is scheduledThe scheduler drops it into the plumber’s calendar. The visit notice is generated automatically for the tenant.
The technician arrives preparedThe technician has his calendar, the home’s history and his route. Even without a network.
A guided report, right the first timeOn site, the report guides him. Questions adapt to his answers, he annotates his photos, and the tenant signs on screen.
The unexpected is handled on siteSpotted another problem? He creates the job himself, already linked to the home. The office gets it at the next sync.
The report goes out by itselfThe report goes out in the landlord’s format, as a PDF. And every step is tracked: who did what, and when.
Ready to make the move?So, ready to take the next step? Book your demo at g-ordon.io.
Frequently asked questions
How does a tenant request become a job in G-ordon?
Does the visit notice follow if the job is moved?
Can the technician report another problem during the visit?
What does the landlord receive once the job is done?
Can we see this process with our own jobs?
G-ordon, every day in the field
A platform that runs, every single day
Field teams and back offices rely on it every morning, with or without a network. Here is what that adds up to over a year.
- 250,000 requests processed per day
- 90M requests processed per year
- 20,000+ logins per month
- 1 in 3 exchanges sent from the field app
- 70 GB of field data received in one month
Measurements from the logs of the G-ordon production platform, all customers combined, from October 2025 to September 2026. Rounded values. Different users per day: all customer platforms combined.
Sovereignty
Your data in France, backed up in the EU
G-ordon has been designed and developed in Toulouse by Agiléo Solutions since 2018, and runs on French infrastructure.
Production in France
Hosted by Scaleway (iliad group) in its Paris region, on a hybrid infrastructure: Elastic Metal dedicated servers and Scaleway Elements cloud services.
One database per customer
Each customer has its own dedicated database; documents and photos are kept separate.
Backup in the EU
Backups are kept in Paris, with an emergency copy in the European Union.
Self-hosted maps
The OpenStreetMap base map is served from our own servers, as vector tiles.
A hosting provider committed to more sustainable digital services
- Wind or hydro electricity, certified by guarantees of origin
- Average energy efficiency (PUE) of 1.37, against an industry average of 1.55
- No drinking water in the cooling towers
- Refurbished servers, used for up to 10 years instead of 5 to 6
Source: Scaleway, 2024 environmental indicators for its data centres. scaleway.com
Ready to make the move?
Book your G-ordon demo, built around your own use cases.
Book a demo Agiléo Solutions · software publisher based in Toulouse · production in France, emergency backup in the EU