Water services and meter reading teams

A water meter reading campaign, from import to report

In one minute, follow a complete reading campaign: the meter list imported and split into batches, visit notices sent automatically, the reading entered offline and checked on site, doubtful readings decided in the office, then the export to billing. That’s G-ordon, in action.

  • 1 min 07 s video
  • Subtitles available
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Step by step

What you have just seen

From the meter list to the campaign report: five steps, with the office and the field working on the same information.

  1. Prepare

    The campaign arrives

    The meter list comes from the information system or an import, then is split into batches.

  2. Perform

    In the field, even offline

    The meter reader identifies the meter, enters the reading and takes a photo. Consistency is checked on site by G-ordon.

  3. Check

    Anomalies are isolated

    A doubtful reading is flagged to the office. The manager validates, corrects or schedules a check.

  4. Transfer

    Readings go to billing

    Once back online, everything syncs. Validated readings go to the billing system.

  5. Manage

    Progress at a glance

    The manager tracks the campaign by status and exports the report in one click.

What you gain

A campaign you steer, instead of one you endure

What the film shows in one minute, your meter readers and managers live across thousands of meters.

Batches, not endless lists

The meter list comes from your information system or a simple Excel or CSV import, then is split into batches assigned to each meter reader. Visit notices go out automatically.
An imported job file, turned into a campaign tracked by status, with a recurrencejobs.xlsxBulk importVisit campaignTo scheduleScheduledCompletedRecurring: every year

The meter reader never stops

Camera to identify the meter, reading entry, photo: everything works offline, in a meter pit or at the bottom of a basement. Syncing happens when the connection returns.
A meter identified by the camera, its reading checked, and doubtful readings approved in the officeOFFLINE23-HD-0451201284Reading taken1 284 m³Take the photoReadings to check23-HD-04533Lower than last reading23-HD-04610Meter inaccessible23-HD-04702Unreadable photoApproveRecheck

Errors stopped at the source

A reading lower than the previous one? G-ordon flags it on site, then sends it back to the office. The manager approves it, corrects it or schedules a check.
Readings to check in the office: an inconsistent reading compared with the previous one, with the reader's photo, to approve, correct or have recheckedReadings to check0457-BInconsistent value0912-AMeter inaccessible1130-CFinding to redoMeter 0457-BPrevious reading1,284Reading entered1,196Reader's photoApproveCorrectSchedule a recheckDecision logged in the history

Billing fed cleanly

Only approved readings go to billing, by Excel or CSV export, or through the API. The campaign report exports in one click.
Data comes into G-ordon as CSV, Excel, JSON, GeoJSON or WKT, and goes out as Excel, CSV, Word, PDF, ZIP or GeoJSON; Shapefile is coming by the end of 2026ImportCSVExcelJSONGeoJSONWKTG-ordonYour dataExportExcelCSVWordPDFZIPGeoJSONShapefileend 2026
01

The same workflow, with your meters

The film shows a water meter reading campaign. For you, it might be a meter replacement programme, a sub-meter reading or a check of bulk meters. In G-ordon, a trade is a job type, a field form and a report template: they are configured from your documents, with no development.

In the field, no signal doesn’t stop the work.

02

What we look at together during the demo

  1. Your meter base: loading it from your files, identification by barcode or QR code, reading history.
  2. Your checking rules: checks on entry, required photos, the anomaly reasons specific to your service.
  3. Your campaign: splitting into batches, visit notices, tracking by status and the final report.
  4. Your data exchanges: the REST API and the exports that let G-ordon talk to your billing software.
Read the video transcript

  1. IntroductionA water meter reading campaign, from import to final report. Here's how G-ordon runs it.

  2. The campaign arrivesIt all starts with the list of meters. It comes from the information system, or a simple import, then it's split into batches.

  3. Routes are scheduledScheduling assistance suggests optimized routes for each meter reader. And visit notices go out automatically.

  4. In the field, even offlineIn the field, even without a network, the meter reader identifies the meter with the camera, enters the reading and takes a photo. G-ordon checks consistency on the spot.

  5. Anomalies are isolatedA doubtful reading? It goes back to the office, where the manager validates it, corrects it, or schedules a check.

  6. Readings go to billingAs soon as the network is back, everything syncs, and validated readings go to billing.

  7. Progress at a glanceThe manager follows the campaign's progress day by day, and exports the final report in one click.

  8. Ready to make the move?So, ready to take the next step? Book your demo at g-ordon.io.

Frequently asked questions

How does the meter list get into G-ordon?
Through a file import (Excel, CSV or JSON), or from your information system through the G-ordon REST API. Meters become assets, with their address, serial number and reading history.
How does G-ordon spot a doubtful reading?
Entry checks compare the reading taken with the expected values, for example the previous reading. The meter reader is alerted on site and can re-enter the reading or add a photo; the reading stays flagged in the office, where the manager approves it, corrects it or schedules a new visit.
What happens when a meter cannot be accessed?
The meter reader records it in the form, with a photo if needed. The meter shows up among the anomalies in the office, which can schedule a new visit and notify the customer with a new notice.
Are meter readers' routes calculated automatically?
The schedule is built batch by batch, on the graphical planner, and each meter reader finds their meters as a list, in a calendar or on the map, with GPS guidance. A scheduling assistant that suggests routes is available as an option: if you are interested, we present it during the demo.
Can we see this workflow with our own meters?
Yes, that is the whole point of the demo: we start from your meter file, your checks and your billing export format, and show you the campaign with your own use cases. Request a demo.

Going further

G-ordon, every day in the field

A platform that runs, every single day

Field teams and back offices rely on it every morning, with or without a network. Here is what that adds up to over a year.

1,500 different users every day
  • 250,000 requests processed per day
  • 90M requests processed per year
  • 20,000+ logins per month
  • 1 in 3 exchanges sent from the field app
  • 70 GB of field data received in one month

Measurements from the logs of the G-ordon production platform, all customers combined, from October 2025 to September 2026. Rounded values. Different users per day: all customer platforms combined.

Sovereignty

Your data in France, backed up in the EU

G-ordon has been designed and developed in Toulouse by Agiléo Solutions since 2018, and runs on French infrastructure.

Scaleway

Production in France

Hosted by Scaleway (iliad group) in its Paris region, on a hybrid infrastructure: Elastic Metal dedicated servers and Scaleway Elements cloud services.

One database per customer

Each customer has its own dedicated database; documents and photos are kept separate.

Backup in the EU

Backups are kept in Paris, with an emergency copy in the European Union.

Self-hosted maps

The OpenStreetMap base map is served from our own servers, as vector tiles.

A hosting provider committed to more sustainable digital services

  • Wind or hydro electricity, certified by guarantees of origin
  • Average energy efficiency (PUE) of 1.37, against an industry average of 1.55
  • No drinking water in the cooling towers
  • Refurbished servers, used for up to 10 years instead of 5 to 6

Source: Scaleway, 2024 environmental indicators for its data centres. scaleway.com

Our commitments on personal data

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Ready to make the move?

Book your G-ordon demo, built around your own use cases.

Book a demo Agiléo Solutions · software publisher based in Toulouse · production in France, emergency backup in the EU