The OSCAR method

Why switch to field service management software?

Objective, situation, obstacles, choice, actions, results: the OSCAR method for deciding, with confidence, to move from paper and Excel to field service management software.

  1. 01 Objective
  2. 02 Situation
  3. 03 Obstacles
  4. 04 Choice
  5. 05 Actions
  6. 06 Results
A six-step path, from paper and spreadsheets to G-ordon: objective, situation, obstacles, choice, actions, resultsPaper and spreadsheetsOObjectiveSSituationOObstaclesCChoiceAActionsRResultsG-ordon
01 · Objective

Better-organised jobs, from the office to the field

The objective is simple to state: the office and the technicians work from the same information, every job is tracked from request to report, and your activity finally becomes easy to read. Whether you manage a few dozen jobs a month or campaigns of several thousand.

  • Receive every request in one place
  • Send each technician their day, with all the information they need
  • Receive complete job reports, with no re-keying at the office
  • Manage your activity with reliable data
A target and four goals that hit it: centralised requests, the day sent out, complete job reports, reliable dataObjectiveCentralised requestsDay sent outComplete job reportsReliable data
02 · Situation

What we hear most often before G-ordon

Requests arrive by phone, by email, on paper. The schedule lives in a spreadsheet, job reports in notebooks. One municipal utility that uses G-ordon puts it this way: “it was easier to have a single piece of software than five or six Excel files to manage”.

  • Information that gets lost between the call, the schedule and the field
  • Re-keying at the office, from handwritten notes
  • No overall view: what has been done, what is still to do?
  • Know-how kept in people’s heads, which leaves when they do
On the left, a job spreadsheet full of conflicts and a ringing phone; on the right, the same day received on the technician's phone with G-ordonschedule_v12_FINAL.xlsx2 conflicting slotsAnother call…SYNCEDMy day8:30 am · Unit 214Leak under sink10 am · MeterMeter reading2 pm · Building BInspection visitAll up to date
03 · Obstacles

What holds people back from taking the plunge

The need is clear; it is the worries that hold things back. They are legitimate, and each one has an answer.

  • “It will be too expensive, too big for us”: tools designed for very large organisations
  • “Rollout will disrupt our operations”: the fear of a never-ending project
  • “The teams won’t follow”: yet another tool for technicians who already have plenty on their plate
  • “It won’t talk to our information system”: ERP, GIS, CMMS already in place
  • “Where will our data go?”: the question of hosting and sovereignty
Five worries before changing tools, each one ticked off with an answer?Too expensive, too big for us?Rollout will bring us to a halt?The teams won't follow?It won't talk to our IS?Where will our data go?Each has an answer
04 · Choice

G-ordon, a tool that fits your trade

G-ordon is French field service management software, designed, developed and run in Toulouse by Agiléo Solutions. It answers each of these worries.

  • From €20 excl. VAT per user per month, Word and PDF reports included
  • A step-by-step rollout, each step signed off, then a team that stays by your side
  • The form fits your trade: technicians keep their usual routines, on phone or tablet, even with no network
  • Open to your information system: exports, REST API, exchanges with your ERP, GIS or CMMS assessed with you
  • Production in France, emergency backup in the EU, with Scaleway, with one database per customer
The office schedule and the technician's phone, synced both waysOffice · today's scheduleSYNCEDMy jobs8:30 am · Unit 214Leak under sink10 am · MeterMeter reading2 pm · Building BInspection visitStartFrom the office to the field, and back to the office.
05 · Actions

How G-ordon changes day-to-day work

From request to dashboard, here is the job cycle with G-ordon.

  1. Centralise

    Every request arrives in a single tool: each one becomes a clear job, linked to the right asset.

  2. Plan

    The schedule is built with the mouse, by drag and drop; each technician receives their day on their phone.

  3. Execute

    In the field, the technician fills in the job report (photos, sketches, signature), even with no network; everything is sent when the network returns.

  4. Report

    The job report becomes a report in your organisation's format, and the data flows into your information system.

  5. Analyse

    Dashboards and history: without going anywhere, everyone knows what has been done, what hasn't, and what is still to do.

The job cycle with G-ordon: plan, execute, report, analyseG-ordonoffice and field01PlanThe office organises02ExecuteThe technician records03ReportThe report is ready04AnalyseManagement follows
06 · Results

G-ordon, in the field every day

What our customers say (translated from French): “don’t worry about the teams, because it’s going to be a real plus” (head of a sanitation department); “everyone saves time internally by cutting down on repetitive tasks that add no value” (head of a property survey firm). And what the platform handles every day, below.

G-ordon, every day in the field

A platform that runs, every single day

Field teams and back offices rely on it every morning, with or without a network. Here is what that adds up to over a year.

1,500 different users every day
  • 250,000 requests processed per day
  • 90M requests processed per year
  • 20,000+ logins per month
  • 1 in 3 exchanges sent from the field app
  • 70 GB of field data received in one month

Measurements from the logs of the G-ordon production platform, all customers combined, from October 2025 to September 2026. Rounded values. Different users per day: all customer platforms combined.

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