G-ordon for your industry

IT field services

Your IT estate, in the field and in the office

Roll-outs, desk moves, on-site fixes, inventories: G-ordon organises the work of your mobile IT teams, from the request to the signed job report.

Physical IT work, properly equipped at last

A ticketing tool handles requests very well. But when a technician has to go on site — install a workstation, move an office, replace a device — you need to organise the route, guide the work on site and bring back proof of what was done. That is G-ordon’s job, and it can work alongside your request management tool through its REST API.

Every device has its record

Workstations, printers, network equipment: every device is an asset, with its attributes, documents and visit history. On site, the technician identifies it by barcode, QR code or NFC tag and instantly finds its record.

Roll-outs and moves, organised in batches

A workstation roll-out or a department move is run as a campaign: the equipment list is imported, split into batches, scheduled, then tracked by status down to the last workstation. Issues — missing hardware, inaccessible office — reach the office without waiting for the final review.

A signed job report for every visit

The technician follows a form suited to each job type, adds photos and has the user sign. They can also create a job on site when they discover an unexpected problem. The job report is produced automatically, and G-ordon Radar keeps a record of who viewed what.

Frequently asked questions

Can equipment be identified by QR code or barcode?

Yes. Every asset can be identified by barcode, QR code or NFC tag: the technician scans it and immediately finds its record and history.

Does G-ordon replace our ticketing tool?

G-ordon focuses on the physical job: scheduling, travel, on-site reporting. Through its REST API, it can work alongside your request management tool.

Can a technician create a job on site?

Yes. Technicians can create a job on their own from the field app, for instance when they spot an unplanned problem during a visit.

G-ordon, every day in the field

A platform that runs, every single day

Field teams and back offices rely on it every morning, with or without a network. Here is what that adds up to over a year.

1,500 different users every day

250,000 requests processed per day
90M requests processed per year
20,000+ logins per month
1 in 3 exchanges sent from the field app
70 GB of field data received in one month

Measurements from the logs of the G-ordon production platform, all customers combined, from October 2025 to September 2026. Rounded values. Different users per day: all customer platforms combined.

Sovereignty

Your data in France, backed up in the EU

G-ordon has been designed and developed in Toulouse by Agiléo Solutions since 2018, and runs on French infrastructure.

Production in France

Hosted by Scaleway (iliad group) in its Paris region, on a hybrid infrastructure: Elastic Metal dedicated servers and Scaleway Elements cloud services.

One database per customer

Each customer has its own dedicated database; documents and photos are kept separate.

Backup in the EU

Backups are kept in Paris, with an emergency copy in the European Union.

Self-hosted maps

The OpenStreetMap base map is served from our own servers, as vector tiles.

A hosting provider committed to more sustainable digital services

Wind or hydro electricity, certified by guarantees of origin
Average energy efficiency (PUE) of 1.37, against an industry average of 1.55
No drinking water in the cooling towers
Refurbished servers, used for up to 10 years instead of 5 to 6

Source: Scaleway, 2024 environmental indicators for its data centres. scaleway.com

Our commitments on personal data