IT Service Management
On-site IT intervention management software
IT teams that physically intervene on-site – workstation deployments, network infrastructure maintenance, IMAC operations (Install/Move/Add/Change) – need a tool adapted to field realities. Traditional helpdesk solutions handle remote ticketing, but they do not cover the logistical dimension of physical interventions. G-ordon fills this gap by providing a field ITSM solution that orchestrates the entire intervention cycle, from ticket creation to the signed completion report.
Field ticketing and escalation workflows
G-ordon integrates with your existing ticketing tools (GLPI, ServiceNow, Jira Service Management) to retrieve requests requiring an on-site visit. Each ticket is converted into a work order, assigned to a technician based on their skills and location, and tracked in real time. Escalation workflows are configurable: if a level 1 technician cannot resolve the issue, the intervention is automatically routed to a level 2 or 3 specialist.
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