Water & Sanitation

Optimize the management of water and sanitation networks with our dedicated Field Service Management (FSM) solution. Track maintenance interventions in real time, automate the scheduling of critical tasks, and ensure rapid incident response. This solution is designed for public utilities, guaranteeing reliable infrastructure and optimal customer satisfaction.

Introduction

Designed to meet the specific needs of the Water and Sanitation sectors, G-ordon is a fully web-based and adaptive application that revolutionizes the management of field agent intervention rounds. This innovative SaaS solution delivers unprecedented optimization at every stage of the intervention process, from initial request to final completion.

With G-ordon, companies can now effectively manage their field teams with real-time visibility over all operations. The application tracks the complete intervention cycle, integrating all relevant data into an intuitive and user-friendly interface. Mobile agents benefit from a tool that simplifies the management of their daily tasks while ensuring seamless communication with coordination teams.

The SaaS nature of G-ordon offers key advantages, particularly in terms of flexibility and scalability. Companies can tailor the solution to their specific needs without the constraints of traditional IT infrastructure. Moreover, the cloud-based nature of the application ensures secure data access at any time and from any location, enabling teams to stay connected and responsive, even while on the move.

G-ordon does more than simplify intervention management; it also generates and shares critical data in real time. This capability is essential for improving field team responsiveness and ensuring quality customer service. Information collected throughout the intervention process is centralized, analyzed, and made available instantly, providing a solid foundation for decision-making and continuous operational optimization.

In short, G-ordon is far more than a simple intervention management application. It is a strategic tool that enables companies in the Water and Sanitation sector to gain efficiency, responsiveness, and service quality while reducing operational costs.

Meter Reading Management

Streamline and simplify the management of meter reading campaigns and associated anomalies while reducing unnecessary travel.

Meter Replacement Management

Monitor your replacement campaigns in real time while automatically ensuring the continuity of meter data.

Station & Network Intervention Management

Enhance asset management in a sustainable and high-performance manner by collecting data from field interventions.

Subscriber Intervention Management

Put the customer at the heart of your intervention management for an enriched customer experience.

Business Processes

Discover how our SaaS application transforms intervention management with an optimized business process. Through intelligent scheduling, an intuitive mobile interface, and real-time communication, field and office teams collaborate efficiently for seamless and responsive intervention management.

Connect

Integrate your repositories (CMMS, GIS, Smart Metering, CRM, ERP, Billing) to automate data exchanges with your IS.

Plan

Schedule your field interventions based on the availability, skills, and locations of your field workers. Simplify the tracking of your meter reading campaigns by integrating radio reading and remote reading data flows.

Execute

Carry out your interventions on the go, while enriching your field data (meter models, pipe and connection types, meter index tracking and consumption anomalies).

Monitor

Track the progress of your replacement and reading campaigns, automate customer correspondence, and analyze consumption anomalies.

Capitalize

Reduce unnecessary travel by leveraging photos taken during interventions to improve the quality of your customer relationships.

Meter Reading Management

Manage and oversee your meter reading campaigns with ease, from creation to execution. Boost your performance through radio reading by seamlessly connecting your radio reading or remote reading system to G-ordon.

Meter reading round tracking

Meter list overview

Anomaly management

Remote / Radio reading

Meter Replacement Management

Manage your replacement campaigns with precision. Integrate new meter data while maintaining a complete history of previous meters, for simplified and efficient management.

Meter serial number management (FP2E Standard)

Asset data enrichment

Class A/B/C georeferencing

CRM & ERP data integration

Station & Network Intervention Management

Supervise your interventions and ensure complete traceability through a detailed history of all operations performed on each site.

Recurring control interventions

GIS cartographic data integration

QR code identification

Mobile report entry

Subscriber Interventions

Deliver an exceptional customer experience during your interventions. Ensure precise tracking, seamless communication, and efficient services to fully satisfy your subscribers.

Appointment booking management